Privacy Policy

1. Who We Are

Resonate Media Group LLC is a Florida-based company specializing in luxury real estate videography. This Privacy Policy applies to our website, services, and all interactions you have with us online.

2. Definitions

• "Personal Data" means any information that identifies or can be used to identify an individual, such as name, email, or IP address.
• "Usage Data" means information automatically collected through cookies, analytics tools, or server logs.
• "Service Providers" means third-party companies we engage to support business operations, such as analytics, advertising, or data storage.

3. Information We Collect

Personal Information You Provide — We may collect personal information when you submit a form or inquiry, schedule a call, email us directly, or request a quote. This may include: name, email address, phone number, property or project details, and any additional info you choose to share.

Usage Data (Automatically Collected) — When you browse our website, we may automatically collect: IP address, browser type and version, device information, pages visited and time spent, referral URLs, and general location (based on IP address).

4. How We Collect Data

We collect information directly from you when you fill out a form or communicate with us, and automatically through cookies, server logs, and analytics tools such as Google Analytics and Meta Pixel (Facebook Pixel).

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to analyze website performance and traffic, understand user behavior, improve the user experience, and enable advertising and retargeting. Cookies are small files placed on your device when you visit our site.

You can disable or delete cookies at any time through your browser settings. Please note that doing so may affect certain features of the site. For instructions on managing cookies, refer to your browser's help documentation.

6. How We Use Your Information

We may use your information to respond to inquiries and service requests, send service-related updates or confirmations, improve our website and services, run analytics to understand user trends, deliver targeted ads, and maintain internal records and comply with applicable legal obligations.

7. Advertising and Retargeting

We use Google Ads and Meta (Facebook/Instagram) advertising tools, including the Meta Pixel, to reach potential clients across other websites and platforms.

About the Meta Pixel — The Meta Pixel is a piece of code on our website that can collect information about your activity on our site, including pages you visit, buttons you click, and forms you interact with. This data is transmitted to Meta and may be used to show you ads on Facebook and Instagram, and to measure the effectiveness of our advertising. The Pixel may collect your IP address, browser information, and behavioral data during your visit.

We do not sell your personal information to third parties.

To opt out of Meta's use of your data for advertising, visit: facebook.com/adpreferences/ad_settings

To opt out of Google's personalized advertising, visit: adssettings.google.com

To opt out of interest-based advertising more broadly, visit: optout.aboutads.info

8. Who We Share Your Information With

We may share your data with service providers like Google Analytics, Square, and Dropbox to operate and support our business; marketing platforms for analytics and retargeting; legal authorities, if required by law; and business partners, only with your consent or as necessary to fulfill a service.

Payment Processing — We use Square to process payments. We do not store, handle, or have access to your payment card data directly. All payment information is collected and secured by Square in accordance with PCI DSS standards. Square's privacy policy is available at squareup.com/us/en/legal/general/privacy.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, maintain business records, and comply with applicable legal, financial, and operational requirements. Specific retention periods include:

• Client project records (including invoices and communications): 7 years from project completion, in accordance with Florida business and tax record requirements
• Usage data and analytics: up to 26 months, consistent with Google Analytics default retention settings
• Email marketing data: retained until you unsubscribe or request deletion

You may request deletion of your personal data at any time by emailing connect@resonatemediaworks.com. Deletion requests will be honored promptly, except where retention is required by law.

10. Data Storage and Transfers

Your data may be stored or processed on servers outside of your state or country. We take reasonable steps to ensure it remains secure and is handled in accordance with this Privacy Policy.

11. Your Rights

You may request to access the personal data we hold about you, correct or update your data, delete your personal data, or opt out of marketing or retargeting communications. To make a request, email us at connect@resonatemediaworks.com.

12. Data Security

We use reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

13. Data Breach Notification

If a breach of security involving your personal information occurs, we will notify you within 30 days of discovering the breach, as required under Florida Statute Section 501.171.

14. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

15. Links to Other Websites

Our site may link to third-party websites. We are not responsible for their content or privacy practices.

16. Business Transfers

If Resonate Media Group LLC is involved in a sale, merger, or acquisition, your personal data may be transferred to the new entity.

17. Updates to This Policy

We may update this policy periodically. Any changes will be reflected in the "Last updated" date at the top.

18. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Resonate Media Group LLC
Email: connect@resonatemediaworks.com
Website: resonatemediaworks.com